Privacy policy

At Soirty Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Information you provide when contacting customer service
Technical information such as IP address, browser type, device information, and website usage data

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments
Communicate with you regarding your orders
Respond to customer service requests
Process returns, exchanges, and refunds
Improve our website, products, and services
Prevent fraud and unauthorized activity
Comply with applicable laws and regulations

3. Payment Information

Payments may be processed through third-party payment providers. We take reasonable measures to protect your payment information and only retain information that is necessary to process your order and meet our legal obligations.

4. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including payment processors, shipping companies, website service providers, and customer support providers.

We do not sell your personal information.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, analyze website traffic, and improve your shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, handle returns and refunds, maintain business records, resolve disputes, and comply with applicable legal obligations.

8. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, update, or request deletion of certain personal information.

If you have a privacy-related request, please contact us at support@soirtystore.shop.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law. We do not knowingly collect personal information from children for purposes prohibited by law.