Refund policy

At Soirty Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Return Period

Customers may request a return within 15 days of receiving their order.

To start a return, please contact our customer service team at support@soirtystore.shop before sending any item back. We will provide you with the appropriate return instructions.

2. Return Conditions

Returned items should be in their original condition, unworn, unused, and with their original packaging and tags where applicable.

Items that have been worn, damaged, altered, or returned without prior authorization may not be eligible for a refund.

For hygiene reasons, certain lingerie or intimate apparel may not be eligible for return if the item has been worn or its hygiene seal has been removed, where applicable.

3. Refunds

Once we receive and inspect the returned item, we will determine whether it meets the applicable return requirements.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for the refunded amount to appear in your account, depending on your bank or payment provider.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@soirtystore.shop.

Please provide your order information and, where appropriate, photographs of the item so that we can review the issue and provide an appropriate solution.

5. Return Shipping

Please contact us before returning any product so that we can provide the correct return instructions.

Depending on the reason for the return, return shipping costs may be the customer's responsibility unless the item received was damaged, defective, or incorrect.

6. Exchanges

If you would like to exchange an item, please contact our customer service team within 15 days of receiving your order at support@soirtystore.shop.

Exchange requests are subject to product availability and the applicable return conditions.